Frequently Asked Questions

And if you can’t find your question below, head over to the Contact section of the website and submit your question in the form provided. We’ll get back to you right away.

What is Your Design Portal (YDP)?

Your Design Portal (YDP) is a client onboarding, communication and collaboration tool, developed exclusively for interior designers. YDP has been proven effective in streamlining and organizing communications and information exchange between designers and their clients, as well as the designer’s team and trades.

What should I expect YDP to do for my business?

YDP was designed to streamline the onboarding process and consolidate all ongoing communications and information exchange between you and your client, as well as your team and your trades. Because all communications and client project information is captured in one place, you don’t spend hours looking for things, saving you time, money and loads of stress.

How much does YPD cost?

YDP costs just $49 per month – plus any applicable sales taxes.

When and how will YDP bill me?

YDP will automatically charge your credit card monthly on the anniversary of the day you purchased.

Does YDP work on Mac and PC, iOS and Windows?

It sure does!

Does YDP work on Apple and Android smartphones and tablets?

Yes!

Can I personalize the look of my YDP portal?

You sure can. You can easily add your company logo and images, as well as incorporate your brand colors and fonts on your company portal so it looks like a seamless extension of your brand.

Can I try YDP before committing to it?

Absolutely, take it for a test drive before buying. We offer a 30-day free trial period, no strings or credit card numbers attached. If you don’t like YDP after trying it for 30 days, just stop using it. You don’t have to “select out” or cancel your order.

How does the 30-day free trial work?

All you have to do is sign-up and provide a company name and address, a working email address and phone number. Unlike other “free” trials, you don’t have to give your credit card information or opt out at the end of the trial period. Twenty days in, we will send you an email to see if you want to continue with YDP (Actually, we’ll send you a few), and if you do, that’s when we’ll take your credit card information and start your monthly subscription.

How can I quit YDP within or at the end of that 30-day free trial?

If you’re still within the free 30-day trial, just stop using YDP, and your account and registration will automatically be deleted at the end of it. You don’t have to opt out, cancel anything, or unsubscribe.

When do I get charged for my monthly YDP subscription?

YDP will automatically charge your credit card monthly on the anniversary of the day you purchased.

How do I cancel my YDP subscription?

You’ll be able to cancel your subscription immediately using the Your Subscription tab on your YPD Control Panel. However, once you do that, you will immediately lose access to your account and everything connected to it. You can also just send an email with your subscription information to hello@yourdesignportal.com and we’ll take it from there. Make sure you send this before your next month starts to avoid being charged for it.

How does the Company Website Template work?

We have found that many interior designers haven’t had the time, resources or skillset to build their company website. So, we’ve designed a simple, guided-and-explained, paint-by-numbers template that you can use to quickly and painlessly get your company website up and running. And it’s completely free to YDP customers: even the website hosting and maintenance.

Is the Company Website Template really free?

It really is. Honestly. No strings attached. In fact it’s so free, that we’ll cover the cost of your YDP created company website hosting and maintenance if you want to host your website with us.

If I already have a company website, can YDP connect to it?

Yes. If you already have your company website up and running, YDP can be a seamless extension of it, complete with your branding.

How easy is it to connect YDP to my existing company website?

Very easy. We have provided links and “Login to YDP” buttons that can be easily add to your existing company website.

Can I add a “Client Log-in” button for the company portal to my existing company website?

A Client Log-in button can be easily added to your existing website giving you and your clients easy access to your company portal. Remember you can customize your company portal with your branding as well.

Can I personalize my company website created with the free Company Website Template?

Yes you can. You just use the specially-created work pages to easily populate your company website with your own written content, images, logo, colors and fonts. And to personalize your company website further and/or add features to it, you do so by getting into your WordPress dashboard. And don’t worry; we guide you through it all, step-by-step.

Can I pick or specify the URL address for my company website?

If you already have a URL domain name secured and want to use it for your company website built with the free Company Website Template, you can do that. But there will be a one-time, $200 charge for us to set that up. Otherwise, your website address will be an extension of YDP ­– e.g., www.yourdesignportal.com/yourcompanyname

Can I continue to use that web address after the 30-day free trial period?

Yes, you can continue to use the www.yourdesignportal.com/yourcompanyname URL address for as long as you are a paying YDP customer. This is included in your subscription fee.

Does YDP cost less if I do not use the Company Website Template?

Sorry, no; but we don’t blame you for asking. The Company Website Template is a free value-add to YDP customers. So, the subscription price remains the same at $49 per month, whether you use the Company Website Template or not.

Can I still use the Company Website Template and URL address if I’m no longer a YDP customer?

No you can’t. Once you cancel your subscription to YDP, your website will no longer be hosted by us and you will, therefore, lose it. But if you keep copies of all your written and visual content, you can reuse it in building your website on your own or with someone else.

Who has access to my company portal?

The only people who have access to your company portal are those you grant permissions to? No one else can see or use it, except for YDP support staff when needed.

Can I assign different roles and permissions to YDP users?

Yes you can. YDP has four roles with different access and permissions to do things. Administrator has full access and can do everything. Clients, Team Members, and Trades People have more limited access and permissions. Click here to see a full list of Roles and Permissions.

Who has access to my company website?

If your company website was built with the free Company Website Template, only those you have assigned the Administrator role to have access to or permission to change it. Of course YDP technical staff will have access if support is needed.

Is there a limit to how many users I can have on my YDP network?

Yes, we have designed YDP to support most busy small to medium sized interior design firms. Therefore, you can have up to 10 staff and support roles (administrators, team members and trades people) and up to 30 active clients on your YDP subscription at one time. And completed client projects can be easily archived over time to make room for newer projects. More seats can be added if needed.

What can my clients and I do on the company portal?

Using the company portal you will be able to personalize your profiles, review the project scope of work, submit and review inspiration images, answer and review a lifestyle questionnaire, exchange documents of all kinds, and most importantly, communicate with everyone involved with the project via the dedicated chat function.

Is YDP easy to use?

We think so; but then again, we created it. Seriously though, we have taken great care to make sure that YDP is simple and easy to use for you, your team members and your clients. We have tested it again and again to make sure using it is simple, clear and intuitive.

What if me, my clients, or my team get stuck or need help?

YDP has a dedicated Support Site that you can go to for trouble-shooting. This can be easily accessed via your YDP Control Panel. And if you’re still stuck, email us at support@yourdesignportal.com, and we’ll help you out.

As the site Administrator how easy is the company portal to use and manage?

We have created a Control Panel accessible only to those with Administrator permissions. The Control Panel allows you to easily access and control all of your YDP network, without any programming knowledge.

Who can I contact to learn more about YDP?

If you still have questions or would like to schedule a live demo of Your Design Portal, just email us at hello@yourdesignportal.com and we’ll contact you to setup a good time to chat.